If something's wrong with your order - a defect, misprint, damage, or the wrong item - email us at contact@balkaner.shop with a photo and we'll sort it out with a replacement or refund. No need to send anything back.
For change-of-mind returns, you have the right to cancel within 14 days of delivery. To start a return, email us first and we'll arrange it. Return shipping is at your own cost, and we'll issue your refund once it's confirmed.
Because every piece is made to order, we can't restock returns - so please check the size guide on the product page before ordering. It's the best way to make sure you get the right fit first time.